Complementing your school IT technicians

Lower costs, increase skills, reduce stress


Managed IT service providers (MSPs) can play a crucial role in supporting on-site school ICT technicians by providing additional expertise, resources, and services. Here are several ways in which MSPs can support school IT staff:

  1. Expertise and Specialised Knowledge: MSPs often have a team of experts with a wide range of skills and experience. They can provide guidance and support for complex IT issues that on-site technicians may not have encountered before.
  2. 24/7 Monitoring and Maintenance: MSPs can continuously monitor the school’s IT infrastructure for issues and vulnerabilities. They can perform routine maintenance and updates to ensure that systems are secure and functioning optimally.
  3. Help Desk Support: Many MSPs offer help desk services, where they provide remote assistance to end-users and on-site technicians. This can help resolve technical issues more quickly and efficiently.
  4. Security and Compliance: MSPs can assist with implementing and maintaining security measures to protect sensitive student and staff data. They can also help ensure the school’s IT systems are compliant with relevant regulations.
  5. Backup and Disaster Recovery: MSPs often implement robust backup and disaster recovery solutions to safeguard critical data in case of unexpected events. They can help schools create and test recovery plans.
  6. Scalability: MSPs can help schools scale their IT resources up or down based on changing needs. This is particularly important in educational institutions, where student and staff numbers may fluctuate.
  7. Cost Efficiency: By outsourcing specific IT functions to an MSP, schools can often reduce costs compared to maintaining a full in-house IT department.
  8. Proactive Problem Solving: MSPs can help identify potential issues before they become major problems, preventing disruptions to the school’s operations.
  9. Hardware and Software Procurement: MSPs can assist in selecting and procuring hardware and software, ensuring that schools have the right tools for their needs while staying within budget.
  10. Training and Education: MSPs can provide training for on-site IT technicians and end-users on the use of technology and best practices for security and efficiency.
  11. Vendor Management: MSPs can liaise with IT vendors on behalf of the school, making it easier to manage relationships, negotiate contracts, and handle warranty or service issues.
  12. Project Management: For larger IT projects, such as infrastructure upgrades or the implementation of new systems, MSPs can provide project management services to ensure that projects are completed on time and within budget.

By partnering with a managed IT service provider, on-site school IT technicians can focus on day-to-day tasks and local IT needs, while also benefiting from the expertise, resources, and support of the MSP to handle more complex and comprehensive IT requirements. This collaborative approach helps schools maintain reliable and secure IT environments for effective teaching and learning.

Get in touch today if you’d like more support for your school IT technicians [email protected]