Working in IT for decades, I always recognise fellow IT Professionals when I enter a room
I’m not sure if it’s our analytical outlook, or our usual characteristic to be quite introverted. We work well behind the screens and it’s where we thrive, resolving issues, making things work and services run smoothly. It’s where we find our job satisfaction.
Our experience within education shone a light on the disconnect between IT staff and teachers/leaders
We are of a different breed and can often be presumed to be difficult or met with uncertainty if advised that changes will take a long time to implement. However, IT technicians can often be juggling high workloads, like most staff in schools now, so to get through all the firefighting, assisting in classrooms, guiding data protection, helping to protect against targeted ransomware, reporting to their Leadership Teams and usually mentoring an apprentice, often communication to colleagues and students can take a back seat.
I’ve led this School for 8 years and have wanted to sort out the IT since I started, I just didn’t know how.
Secondary school head teacher
When we hear from leaders that have wanted to improve their IT strategy for a while, but not been sure how to tackle it, our value is really felt.
Trust Group are small enough to offer personalized support for your School, whilst being run by a teacher and technical leader, we’re able to support your IT technicians with an unlimited technical escalation service, helping us gain insights into technical issues, look for trends, implement best practices and importantly extract powerful data giving visibility to School leaders, helping to shape improvement targets. We walk alongside you with changes to your MIS, advising on potential disruptions, as we’ve already experienced them with other schools. We also help with applying for external funding, having been successful on several occasions already.
If you need a bridge between your IT team, teachers, and Senior Team, we’d love to have an initial chat with you, listening to any pain points you may have and pointing you in the right direction where we can during the meeting, helping to bridge the gap to best serve your staff and students. Our customers are also now liaising with each other, creating a local community where we can all help each other meet the ever-increasing demands on technology within schools.